Privacy Policy & Terms and Conditions
- PRIVACY POLICY - COMMITMENT TO YOUR PRIVACY
- INFORMATION COLLECTION AND USE
- SHARING OF INFORMATION
- SECURITY
- NEWSLETTERS
- CONSENT AND CHANGES
- AGREEMENT
- ORDER CHANGE OR CANCELLATION
- ORDER AND PAYMENT TERMS
- SHIPPING
- RETURN POLICY
- REFUND AND CREDIT POLICY
- REPLACEMENT OR EXCHANGES
- LIMITED WARRANTY TERMS
- PRIVACY POLICY - COMMITMENT TO YOUR PRIVACY
- This site is owned and operated by InkTec America Corporation and we recognize the importance of protecting the privacy of all information provided by all users and customers of our web site. We declared this statement to pay our full respect and to admit our customers right to privacy. [Back to Top]
- INFORMATION COLLECTION AND USE
- InkTec America Corporation is the exclusive owner of the information collected on this site and uses any information voluntarily or intentionally given by our customers to enhance our serviceability, promotion, and marketing purposes. We send out newsletters to subscribers when necessary on a regular basis and occasionally send out special editions when we think subscribers might be particularly interested in products and services we are ready to gladly provide. InkTec America Corporation never shares newsletter mailing lists or your private information with any third parties, including advertisers and sponsors. [Back to Top]
- SHARING OF INFORMATION
- InkTec America Corporation will not share customers individual information with any third party, except to comply with applicable law or valid legal process, or to protect the personal safety of our customers/the public. [Back to Top]
- SECURITY
- InkTec America Corporation operates secure data networks protected by industry standard firewalls and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. [Back to Top]
- NEWSLETTERS
- We give customers the following options:
- Opting out or unsubscribing from receiving our electronic newsletters
- Opting not to fill out or provide any personally identifiable information from our customers
- CONSENT AND CHANGES
- By accessing this site, our customers consent to the collection and use of this information by InkTec America Corporation. If we decide to change our privacy policy, we will post those changes on this page so that our customers are always aware of what information we collect, how we use it, and under what aspects we disclose it. [Back to Top]
- AGREEMENT
- By using this site, you agree to be bound by and comply with the terms and conditions written hereafter. Accordingly, please review these terms and conditions to exercise and reserve your right. We reserve the right, at our sole discretion, to modify, change, or otherwise amend these terms and conditions at any time. Unless otherwise indicated, the revised terms and conditions will become effective immediately. Accordingly, you are requested to review these terms and conditions periodically. [Back to Top]
- ORDER CHANGE OR CANCELLATION
- When it comes to an order placed by a customer, as long as the order or its merchandise from us has not entered the shipping process, the customer can change the details on the order by calling the Customer Service Center. Once an order has entered the shipping process, we will not be able to provide reimbursement for shipping and handling charges. [Back to Top]
- ORDER AND PAYMENT TERMS
- Orders are not binding until the order and/or membership is accepted by us. We may cancel or limit an order at any time after it has been placed at its sole discretion. Payment terms are also within our sole discretion, and unless otherwise agreed in writing, the payment must be remitted to us prior to accepting an order and/or membership. [Back to Top]
- SHIPPING
- We will try our best to ship merchandise within seven to ten business days upon receipt of any order placed; however, in accordance with our stock availability, we may need up to 15 business days, lead time period, before proceeding with shipping. We are not liable for any loss, damages, costs or expenses related with any delay in shipment or delivery. [Back to Top]
- RETURN POLICY
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If you need to return any product(s) purchased from this site, you must acquire a Return Merchandise Authorization (RMA) No. along with its form by contacting Customer Service at (714) 545-0117. Returned merchandise(s) must meet the following conditions:
- All returned cartridges must be returned at least seventy percent (70%) full of ink
- All bulk inks must be returned at least ninety percent (90%) full of ink
- All cartridges, bulk inks, refill kits, toner cartridges, media and accessories must be returned unopened and unused in their original packaging
- OEM products must be returned unopened and unused within 30 days from the purchase date for refund
Please note that if you want the returned cartridge back, you will be requested to make a payment for delivery from us in order to ship it back to you.
Send all returns to the following address:
InkTec America Corporation
Customer Service Department, RMA #
223 W. Dyer Road
Santa Ana, CA 92707
Tel: 714-545-0117
Fax: 714-545-0114
E-mail: sales@inktec-usa.com - REFUND AND CREDIT POLICY
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We provide you a one year limited warranty for refund, store credit, replacement and exchange. Accordingly, you are requested to return the product (s) within one year from the original date of shipment if necessary and exceptionally, OEM products must be returned unopened and unused within 30 days from the original date of shipment.
After returning the product(s) to us within 10 business days, we will process a refund or store credit. In order for us to process the return, you must write down your reason and order No. on the RMA form and clarify which preference you want from us between a refund and store credit, along with the returned product(S).
We are unable to ship or make and refunds/credits until we have received the returned product(s). [Back to Top] - REPLACEMENT OR EXCHANGES
- Defective or damaged products will be replaced with a new one. However, this replacement will be limited to one time per order, per item. If you purchase the wrong item, we will exchange it to another one after collecting it from you. Please note that when it comes to OEM cartridges, we will not exchange it for another. [Back to Top]
- LIMITED WARRANTY TERMS
- We provide you with a one year warranty from the original date of shipment. In accordance, you are requested to seek a refund, credit, replacement and exchange if necessary within one year after purchasing. This limited warranty provided herein covers only manufacturer defects and does not cover malfunctions or failures caused by misuse, alteration, neglect, abuse and improper electrical power use. It also does not cover any damage to your printer, computer system or other devices arising from your use of our product(s). [Back to Top]
